1. Introduction
We Illumination Technologies are committed to protecting the privacy of visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website located at https://illumatech.support (the 'Website'). By accessing or using the Website you agree to the collection and use of information in accordance with this policy.

2. Scope
This policy applies to all users of the Website, including users located in the United States and internationally. If you are visiting the Website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S. or other jurisdictions.

3. Information We Collect

3.1 Information you provide
We may collect personal information that you voluntarily provide when you use the Website, such as when you schedule a service, fill out a contact or request form, or subscribe to communications. This may include:

• Name

• Contact information (email address, phone number, postal address)

• Company / organization name

• Service‐related details (e.g., date/time requested, service address, description)

3.2 Automatically collected information
When you access our Website, we (and our third‐party service providers) may collect certain automatically generated information, such as:

• IP address

• Browser type and version

• Device type

• Operating system

• Referring URL

• Pages visited on the Website and time spent

• Cookies and similar tracking technologies

3.3 Third‐party data
We may receive information about you from third‐party services (for example, analytics or advertising platforms) which we combine with information we collect via the Website.

4. How We Use Your Information
We use the information we collect for the following purposes:

• To provide, operate, maintain and improve our Website, services, and customer experience.

• To schedule, coordinate and provide our solutions.

• To respond to your inquiries or service requests.

• To send you updates, marketing materials or other communications, if you’ve opted in to receive them.

• To analyze usage of the Website and trends, to enhance and optimize our offerings.

• To comply with legal obligations and enforce our rights.

5. Legal Basis for Processing (U.S./International)
If you are located in a jurisdiction that requires us to identify a legal basis for processing your personal data (for example under the General Data Protection Regulation (GDPR)), we rely on one or more of the following:

• Your consent (to the extent we have obtained it).

• The performance of a contract (for example, to provide services you requested).

• Our legitimate business interests (such as improving services, website functionality, marketing) so long as your rights do not override those interests.

• Compliance with legal obligations.

6. Cookies and Tracking Technologies
We and our third-party service providers use cookies, web beacons, tracking pixels and similar technologies to collect usage data, monitor Website performance, personalize your experience, and deliver targeted advertising. You may disable cookies in your browser settings, but doing so may limit or impede certain features of the Website.

7. Disclosure of Your Information
We will not sell your personal information. We may share your information with:

• Service providers, contractors or partners who perform services on our behalf (e.g., analytics providers, scheduling platforms).

• Our affiliated companies, subsidiaries or business partners as needed to provide services.

• Legal or regulatory authorities, when required by law or in response to valid requests.

• In the context of a business transaction (e.g., merger, acquisition or sale) your personal data may be transferred to the acquiring entity (subject to appropriate safeguards).

8. International Transfers
If we transfer your personal information outside your country or jurisdiction (including to the U.S.), we will take appropriate safeguards to ensure a comparable level of protection for your data.

9. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected (including to provide services, comply with legal obligations, resolve disputes, enforce our agreements) or as required by applicable law. When no longer needed, we will securely delete or anonymize the information.

10. Your Rights
Depending on your location, you may have rights regarding your personal information, which can include:

• Accessing the personal data we hold about you.

• Correcting or updating inaccurate or incomplete data.

• Requesting deletion of your data (to the extent permitted by law).

• Objecting to or restricting certain processing activities.

• Withdrawing your consent (where we rely on consent).

• Receiving your data in a portable format.
  To exercise these rights or for any questions about our data practices, please contact us at the contact information provided below.

11. Children’s Privacy
Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete that information.

12. Security
We implement reasonable administrative, technical and physical safeguards to protect the personal information we hold against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet or method of electronic storage is perfectly secure—so we cannot guarantee absolute security.

13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time (for example, to reflect changes in our business or legal requirements). We will post the updated version on this Website and update the “Last updated” date above. We encourage you to review this page periodically. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes.

14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please use the contact page to contact us.